I.  Interpretation Services

Telephonic interpreting service agencies can provide a trained interpreter over the phone in a matter of minutes.  The service usually charges by the minute and bills monthly.

The ability to see the speaker and assess patient understanding can be important. Telephonic interpreters are unable to make these judgments and they cannot provide additional services like office acclamation, filling out forms, scheduling appointments.
Video-Interpreting can address these issues. Video interpreting is remote interpreting using a webcam and software.  It allows the interpreter, dentist and patient to see one another.

Telephonic Services

Language Line Services
www.languageline.com

Tele-Interpreters
www.TeleInterpreters.com

Pacific Interpreters
www.pacificinterpreters.com

Tips for working with a telephonic interpreter
www.CyraCom.com

California Telephone Access Program Equipment
www.ddtp.org

Video-Interpreting

New Technologies in Medical Interpreting Cambridge Health Alliance
www.challiance.org

Fluent Language Solutions
www.fluentls.com/interpreting_services.html

Teaching Basic Clinical Language Skills

Spanish for Health Professionals (SHP)
www.wsu.edu/~wwami/SHP.htm

Words to Watch in Health Care
www.pfizer.com

Training Resources

Communicating Effectively Through an Interpreter DVD
www.xculture.org

Cultural Competency in Health Care: A guide for Trainers
www.nmci.org

Interpreter Skills Development Training Course
www.Cyracom.com

Bridging the Gap Training of Trainers
www.xculture.org

Train the Trainer Institute
www.vnacarenetwork.org